Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Billingz software service, including the web and mobile application and any related features (together, the “Service”). The Service is operated by Billingz EOOD (Билингз ЕООД), a single-owner limited liability company registered in Bulgaria.

Legal name: Billingz EOOD (Билингз ЕООД)
Registered office: Vranya Str. 32, fl. 4, ap. 11, Sofia 1233, Bulgaria
Company ID (EIK / UIC): 208766693
VAT number: BG208766693
Registry: Commercial Register of the Republic of Bulgaria
Contact: support@billingz.com

In these Terms, “Billingz”, “we”, “us”, and “our” refer to Billingz EOOD. “You” and “your” refer to the person or entity that creates an account or uses the Service. By creating an account, subscribing to a paid plan, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Billingz is a software service that supports freelancers and micro-businesses in creating and sending invoices, recording expenses, and seeing a clearer picture of their cash position, runway, and payment risk. Its purpose is operational visibility and control.

Ask Billingz, the assistant in the app, is an AI. It can make mistakes; check figures before you rely on them. It never acts without your confirmation, and it does not give financial, tax or legal advice.

Billingz is not accounting or bookkeeping software, not a tax-filing service, not a bank or payment institution, and not a provider of legal, tax, accounting, or financial advice. It is designed to work alongside your accountant, not to replace one.

Specific limitations you acknowledge:

• Billingz does not file VAT, taxes, or any return on your behalf. Any VAT reserve, tax reserve, or similar figure shown in the Service is informational only and is an estimate based on the data you enter.
• Runway, Cash Clarity, forecasts, risk indicators, and payment-risk signals are estimates worked out by fixed rules from the data you enter. They are not guarantees, not financial advice, and must not be relied on as the sole basis for any financial, tax, or business decision.
• VAT rates and invoice content are selected and entered by you. You are responsible for the legal accuracy and completeness of every invoice you create or send using the Service, including compliance with the invoicing rules of your country.
• You remain solely responsible for your own legal, tax, and accounting compliance.
• Billingz is a software tool. Billingz EOOD is not an accounting, tax, or law firm, and nothing in the Service or its content constitutes accounting, tax, legal, or financial advice.
• Documents are generated from the data you enter, exactly as entered. You must verify every document before issuing or submitting it. We are entitled to rely on the data you provide and are not obligated to verify or correct it, and we are not liable where an incorrectly generated or incorrectly configured document is presented to a tax authority or any third party.
• You are solely responsible for evaluating and configuring the Service, including VAT status, rates, document fields, and numbering, for your own legal obligations.
• Reports you download and share with others, such as a bank or an investor, are prepared from your own records. Billingz does not check them, and they are not audited or annual accounts.
• In some countries an invoice is valid only once it is issued through, or reported to, a state system or certified software. Where that applies and the Service does not do it, the document from Billingz is a working copy, and the legal invoice is the one issued through that system.
• The Invoicing and Compliance Disclaimer forms part of these Terms and sets out what the Service provides for invoicing, what it does not warrant, and the limits of any validation or check the Service performs.

You must be at least 18 years old and able to enter into a binding contract to use the Service. Billingz is intended for people acting in a professional or business capacity.

If you create an account or accept these Terms for a company or other entity, you confirm that you are authorised to bind it to these Terms. The entity is then the customer, and “you” means the entity.

When you create an account, you agree to provide accurate information and to keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Tell us promptly at support@billingz.com if you believe your account has been accessed without authorisation.

The Service is offered in four plans. Each higher plan includes everything in the plans below it. Current plans and prices are:

• Free - €0. Limited use, including a cap on the number of invoices per month.
• Core - €9 per month. Unlimited invoices and reminders, recurring invoices and costs, full expense tracking and bank import, client management, the profit, cash and VAT overview, accountant exports and the report pack.
• Control - €17 per month. Adds Cash Clarity, what is still to collect and how late, risk indicators, client exposure and payment speed, cost trends and income patterns, and collection records (promises, payment plans and case files).
• SafeGuard - €29 per month.Adds a 60-day forecast with a shortfall warning, per-invoice risk, a tax safety net, an alert when a supplier’s bank account changes, and automatic VAT reserving.

Features the pricing page marks as coming are not part of a plan until they are released.

Paid plans are billed monthly or annually, depending on the billing cycle you choose at checkout. List prices are in euro, excluding VAT. At checkout you are charged in your local currency, as shown there, and VAT is added according to your country and VAT status.

We may change plans, features, limits, and prices. If we change the price of a plan you are subscribed to, we will give you at least 30 days’ notice by email, and the new price will apply from your next renewal. We may also add, modify, or discontinue features; where a change materially reduces the core functionality of a paid plan, you may cancel as described below.

Payments are processed by our third-party payment processor (currently Stripe; additional processors may be added). We do not store your full card details; these are handled by the payment processor under its own terms and security standards.

Paid subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price, until you cancel. By subscribing, you authorise us and our payment processor to charge the applicable fee to your chosen payment method on each renewal date.

If a payment fails, our payment processor tries again over the following 14 days, and we email you a link to update your card. Your plan stays active while it tries. If every attempt fails, the subscription ends and your account moves to the Free plan; your data is kept. You are responsible for keeping a valid payment method on file.

Upgrades take effect immediately on successful payment. Where you upgrade mid-period, we may charge a prorated amount or apply the new plan from the next cycle, as shown at checkout.

Downgrades take effect at the end of your current billing period, not mid-period. You keep access to the higher plan’s features until the period ends, after which the lower plan applies.

Cancellation stops the next automatic renewal. You keep access to your paid plan until the end of the period you have already paid for. We do not charge you again after you cancel, unless you resubscribe.

You can cancel at any time from within the Service. We will provide a clear in-product way to cancel your subscription and, where required by law, to exercise your withdrawal right (see Section 8).

The Free plan is offered at no charge and is subject to usage limits that we may set and change, including a monthly cap on invoices. The Free plan is provided “as is” and we may modify or discontinue it at any time. The Free plan is not a trial of the paid plans; paid features are described above and require a paid subscription.

If you are a consumer in the European Union, you have a statutory right to withdraw from a distance contract within 14 days of concluding it, without giving any reason, under the EU Consumer Rights Directive as implemented in Bulgaria by the Consumer Protection Act (Закон за защита на потребителите). For a subscription, this 14-day period starts on the day you enter into the paid contract.

Because the Service is supplied digitally and you will normally want immediate access, the following applies:

• At checkout you will be asked to expressly request that the Service begins immediately and to acknowledge that, by doing so, you will lose your full right of withdrawal once the Service has been fully performed, and that for a subscription you may be charged a proportionate amount for the period already used if you withdraw during the 14 days. This consent is given by ticking a box that is not pre-ticked.
• If you withdraw within 14 days and have not used the Service, you will not be charged, or you will be refunded in full.
• If you withdraw within 14 days after the Service has begun at your request, we may retain or charge an amount proportionate to the use you have had up to the moment you withdraw.
• After the 14-day period, paid fees are generally non-refundable for the remainder of a billing period. Cancellation stops future renewals but does not refund the current period, except where required by law.

To exercise your withdrawal right, use the in-product cancellation/withdrawal function or contact support@billingz.com. We will confirm receipt and provide confirmation on a durable medium (such as email).

The Service lets you enter and store data, including invoices, expenses, client details, and other business and financial information (“Your Content”). As between you and us, Your Content belongs to you. You grant us a limited licence to host, process, and display Your Content only as needed to provide and improve the Service and as described in our Privacy Policy.

You are responsible for the accuracy and lawfulness of Your Content, including that you have the right to enter any personal data about your clients or third parties and to have it processed through the Service.

Our handling of personal data is described in our Privacy Policy. Billingz EOOD acts as data controller for the personal data of its account holders, and as data processor for personal data that you enter about your own clients. Where we act as your processor, a Data Processing Agreement governs that relationship. You can export Your Content and request deletion as described in the Privacy Policy and in line with the GDPR.

You can give your accountant or a viewer access to your account. You decide who; everything they change is recorded under their name, and you can remove their access at any time.

You agree not to:

• Use the Service for any unlawful, fraudulent, or misleading purpose, including issuing false or fraudulent invoices.
• Attempt to access accounts, data, or systems that are not yours, or interfere with or disrupt the security or operation of the Service.
• Reverse-engineer, decompile, copy, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law.
• Resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement.
• Use automated means to extract data from the Service beyond normal use, or use the Service to send spam or harvest contacts.

We may suspend or terminate access for serious or repeated breaches, as described in Section 13.

The Service, including its software, design, text, graphics, and logos, is owned by Billingz EOOD or its licensors and is protected by intellectual-property law. The “Billingz” name and logo are trademarks of Billingz EOOD; the Billingz word mark is registered as European Union Trade Mark No. 019289324. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own business purposes during your subscription, subject to these Terms.

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free, or that any estimate, figure, or insight it produces is accurate or fit for a particular purpose.

To the maximum extent permitted by law, Billingz EOOD is not liable for any indirect, incidental, or consequential loss, or for lost profits, lost revenue, missed tax or payment deadlines, penalties, or business decisions made in reliance on the Service. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.

We make no representation or warranty that your use of the Service, or any document created with it, satisfies or ensures compliance with the legal obligations, laws, or regulations of any jurisdiction. The availability of the Service in a country is not a representation that documents created with it conform to that country’s invoicing rules.

You agree to indemnify and hold harmless Billingz EOOD against third-party claims, and against penalties or sanctions imposed by any authority, arising from your data, your documents, or your use of the Service in breach of these Terms or applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or any statutory rights you have as a consumer.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other users. Where reasonable and lawful, we will give you notice and an opportunity to fix the problem first.

On termination, your right to use the Service ends. We will make Your Content available for export for a reasonable period and will then delete or anonymise it in line with our Privacy Policy and our legal retention obligations.

We may update these Terms as the Service evolves or as legal requirements change. The “Last updated” date at the top reflects the most recent version. For material changes that affect your rights, we will give at least 30 days’ notice by email. If you continue to use the Service after changes take effect, you accept the updated Terms; if you do not agree, you may cancel.

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules. The courts of Bulgaria have jurisdiction over any dispute, except that, if you are a consumer, you keep the protection of the mandatory laws and the right to bring proceedings in the courts of your country of residence where the law gives you that right.

Consumers may also turn to an out-of-court dispute resolution body; in Bulgaria, this is the Commission for Consumer Protection (Комисия за защита на потребителите) at kzp.bg. Complaints about data protection can be lodged with the Bulgarian Commission for Personal Data Protection (КЗЛД) at www.cpdp.bg.

Questions about these Terms can be sent to:

Billingz EOOD
Vranya Str. 32, fl. 4, ap. 11, Sofia 1233, Bulgaria
Email: support@billingz.com